We are seeking a friendly and efficient Counter Staff member to join our team. You will be the first point of contact for our customers, responsible for creating a welcoming atmosphere, accurately processing orders, and ensuring high levels of customer satisfaction. The ideal candidate thrives in a fast-paced environment, has excellent communication skills, and is a strong team player.
Key Responsibilities
Customer Service & Sales
- Welcome Customers: Greet every customer promptly and enthusiastically as they arrive.
- Menu/Product Knowledge: Answer questions about products, ingredients, or services, and provide recommendations
- Order Assembly: Assemble, package, and verify takeaway or delivery orders against customer specifications before handing them off.
Store Operations & Maintenance
- Maintain Cleanliness: Keep the counter, display cases, dining area, and checkout spaces spotless and organized.
- Stocking & Restocking: Replenish food supplies, retail inventory, and paper goods as needed throughout the shift.
- Health & Safety: Follow all company policies and Health Department sanitation standards, including safe food-handling practices.
Qualifications & Requirements
- Experience: Previous experience in customer service, retail, or the food/hospitality industry is preferred.
- Customer-Centric: A positive, polite, and patient attitude even during peak business hours
- Communication: Strong verbal communication skills and the ability to listen actively.
- Physical Stamina: Ability to stand for long periods, walk, and occasionally lift/carry products (typically up to \(25\) to \(50\) lbs).
Core Competencies
- Dependability: Punctual for all shifts and reliable in completing tasks.
- Adaptability: Able to adjust to changing business needs and handle multiple tasks simultaneously.
- Teamwork: Willing to assist coworkers and promote a positive team environment.
Compensation: $15.00 per hour
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