Client Care Specialist Shift Supervisor 4pm-12am
Peekskill
Client Care Specialist Shift Supervisor 4pm-12am
Full Time • Peekskill
Benefits:
- 401(k)
- Health insurance
- Paid time off
Client Care Specialist Shift Supervisor 4pm-12am
Location: Peekskill, NY
Reports to: Reporting to the Client Care Specialist Supervisor /CE Assessor - Peekskill
Position Summary: the Jan Peek Client Care Specialist Shift Supervisor 4pm-12am is responsible for overseeing shift operations to maintain a safe, compliant, and efficient environment, while offering hands-on guidance and support to staff, volunteers, and interns.
Key Responsibilities:
Staff Oversight
- Receive and review prior shift reports, including narratives, incident reports, and communication logs to ensure continuity of care and operations.
- Oversee and support daily operations and client routines, including Emergency Shelter (ES) protocols, shower schedules, clothing closet procedures, and resident medication monitoring (as applicable).
- Complete intake processes for new ES clients, including screening, Pause List review, sex offender registry (SO) checks, and accurate HMIS data entry.
- Ensure and maintain accurate documentation logs, including:
- Visitor and donation tracking
- Green logbook entries
- Shift summary reports
- Reviewing all HMIS data entry is accurate, current, and compliant with reporting requirements.
- Ensures all shift tasks are completed accurately, timely, and in compliance with organizational standards
- Communicate and document key shift updates, incidents, and client concerns for seamless handoff to incoming staff at 12 AM.
- Make recommendations to improve efficiency and streamline service delivery
- Other duties as assigned
Operations Oversight:
- Ensure utensils and condiments are replenished
- Ensure adequate welcome kits are available for distribution
- Oversee facility cleanliness, including:
- Kitchen cleaning and upkeep
- Removal of garbage
- Weekend deep cleaning tasks (bathrooms and additional sanitization)
Schedule:
- As determined by Supervisor to meet 24/7 operational needs, including evenings, weekends, and holidays.
Qualifications:
- High School Diploma or Equivalent
- Minimum of 2 years of client service, ability to engage clients with empathy and experience in conflict resolution and deescalation
- Experience with issues related to homelessness, mental illness, and trauma
- Proficient with Microsoft, HMIS and databases
Skills and Abilities:
- Strong commitment to social justice and equity
- Ability to work with diverse populations
- Excellent time management skills
- Self-starter; flexible; ability to adapt to urgency
Salary: $22/hour + benefits
To Apply: Submit cover letter and resume to: https://www.chhop.org/jobs. No calls, please.
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and embraces a diverse workforce and culture.
Compensation: $22.00 per hour
About Us
Our History
In the winter of 1988, a man who had nowhere to go suffered severe frostbite in Peekskill from living outside. That tragedy galvanized members of the Peekskill Community, who met weekly in Dr. Janet Foy’s office to brainstorm about immediate housing solutions.
Members of the committee donated what they could and solicited financial support from others in the area, including the Peekskill Area Pastors Association (PAPA) and committed community members to create a safe place for those without a home. Although many of those early pioneers who founded CHHOP, including the indomitable Dr. Foy are no longer with us, their spirit, passion and compassion live on in Jan Peek House, a 24-hour 365-day a year shelter for adult men and women.
In 2007 we added Jan Peek Drop-In services providing shelter, food and supportive services. Over the years, CHHOP has added in new programs, including Fred’s Pantry, our food pantry. In 2014, CHHOP started a program to assist VA eligible veterans access housing and healthcare. The Turning Point program was launched to assist with the varied and complex issues faced by people with disabilities. CHHOP partnered with My Sisters' Place and Lifting Up Westchester, in 2019, to create, RISE, a program geared to providing holistic services to survivors of domestic violence so that they can rebuild their lives with compassion and dignity.
CHHOP's Mission
CHHOP’s ethos is that every person is entitled to safe, affordable housing and healthy, nutritious food. Our work focuses on housing and food equity in Peekskill and the surrounding communities and supports people living with domestic violence, veterans experiencing homelessness, immigrants, people with mental health issues, and other lower-income households.
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