Position Summary
The Client Care Coordination Specialist serves as a vital liaison between patients, caregivers, referral sources, and the clinical team. This role is responsible for coordinating patient intake, scheduling home health services, managing referrals, and ensuring exceptional customer service throughout the care process. The ideal candidate is organized, compassionate, detail-oriented, and experienced in healthcare administration and home health operations.
Key Responsibilities
Client Intake & Admissions
- Process incoming patient referrals in a timely and professional manner
- Verify patient eligibility, insurance coverage, and authorization requirements
- Coordinate admissions, onboarding, and start-of-care scheduling
- Manage patient intake workflow, data entry, and electronic documentation
- Maintain accurate and confidential patient records in compliance with HIPAA regulations
Scheduling & Care Coordination
- Coordinate caregiver and clinical staff schedules to ensure proper patient coverage
- Manage patient admissions, transfers, rescheduling, and discharges
- Communicate schedule changes promptly with patients, caregivers, and clinical staff
- Monitor staffing coverage and assist with resolving scheduling conflicts
- Support continuity of care through effective coordination and follow-up
- Other assigned duties within the scope of services for client care coordination workflows
Customer Service & Patient Relations
- Answer and manage incoming phone calls and inquiries professionally
- Serve as a primary point of contact for patients, families, referral sources, and staff
- Provide compassionate customer service and timely follow-up regarding patient needs
- Address concerns and escalate clinical or operational issues appropriately
- Build positive relationships with clients and community partners
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Insurance & Documentation Support
- Assist the Credential Specialist with Medicaid, Medicare, Private Pay, VA, and insurance documentation requirements
- Support clinical staff with required intake and compliance documentation
- Ensure timely completion and submission of forms, authorizations, and records
- Maintain knowledge of payer guidelines and agency procedures
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Referral Development & Community Relations
- Assist in building and maintaining referral relationships with hospitals, physicians, rehabilitation centers, case managers, and community organizations
- Support outreach efforts and follow-up communications with referral partners
- Help maintain professional relationships that contribute to agency growth and patient satisfaction
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Qualifications- High school diploma or equivalent required; Associate’s degree in Healthcare Administration or
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related field preferred
- Minimum of 2 years of experience in home health, healthcare scheduling, medical office administration, or care coordination preferred
- Knowledge of Medicare, Medicaid, Private Pay, and insurance verification processes
- Strong communication, customer service, and organizational skills
- Ability to multitask and work in a fast-paced healthcare environment
- Experience with WellSky, EMR/EHR systems, scheduling platforms, and Microsoft Office proficient
- Understanding of HIPAA compliance and patient confidentiality standards
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CoreCompetencies
- Compassionate patient-centered service
- Strong attention to detail and accuracy
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- Effective time management and scheduling coordination
- Professional verbal and written communication
- Problem-solving and conflict resolution skills
- Ability to maintain confidentiality and professionalism
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DirectReports
- Administrator
- Director of Nursing
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WorkEnvironment
- Office-based and remote coordination responsibilities as assigned
- Frequent communication with patients, caregivers, healthcare providers, and referral partners
- May require occasional after-hours coordination support based on agency needs
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
About Us
Bracane Company, Inc. is a premier program management and research consulting firm. While our roots are deeply planted in clinical research and addressing health disparities, our global capabilities have expanded to deliver comprehensive operational support, compliance, and innovative solutions across federal, local government, and private sectors.
OUR VISION
Bracane Company, Inc. is a premier program management and research consulting firm. While our roots are deeply planted in clinical research and addressing health disparities, our global capabilities have expanded to deliver comprehensive operational support, compliance, and innovative solutions across federal, local government, and private sectors.
OUR MISSION
The mission of Bracane is to help our clients succeed by providing excellence and quality. We strive to deliver the best project management and operational support, ensuring our clients have access to the most innovative technologies, products, and services available globally. Supporting our clients supports our vision of a better future for all by advancing global research to create solutions for quality, efficient healthcare, clean water, and safe housing.
Work With the Best
At Bracane, we take a collaborative, high-standard approach to project execution. Whether managing public health compliance, technical data, or local infrastructure initiatives, our team is the backbone of our success. If you are looking to bring your expertise in project management, auditing, or coordination to a firm that values quality and community impact, explore our open career opportunities today.
