Director of Operations
Columbus
Director of Operations
Full Time • Columbus
Benefits:
- 401(k) matching
- Bonus based on performance
- Company car
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
Position Summary
The Director of Operations is responsible for leading all field operations, production performance, and operational execution across the organization. This role oversees Production Managers, Fleet & Safety functions, and Shop Operations to ensure services are delivered
safely, efficiently, profitably, and in alignment with company standards. The Director of Operations owns field productivity, job cost performance, operational efficiency, and execution of the company’s revenue-producing work. This role partners directly with the Director of Internal Operations to ensure operational performance aligns with financial targets, organizational
systems, and long-term strategic goals.
The Director of Operations is responsible for leading all field operations, production performance, and operational execution across the organization. This role oversees Production Managers, Fleet & Safety functions, and Shop Operations to ensure services are delivered
safely, efficiently, profitably, and in alignment with company standards. The Director of Operations owns field productivity, job cost performance, operational efficiency, and execution of the company’s revenue-producing work. This role partners directly with the Director of Internal Operations to ensure operational performance aligns with financial targets, organizational
systems, and long-term strategic goals.
Reporting Structure
Reports to: CEO
Supervises: Production Managers, Fleet and Safety Manager,
Collaborates with: Director of Internal Operations and Ownership and Account Managers
Qualifications
High School Diploma or GED required
Bachelor’s Degree preferred (Business or related field)
Valid Ohio Driver’s License; must be insurable under company policy
Experience
5+ years of landscape industry experience
Proven leadership and management experience overseeing multiple departments
Strong understanding of job costing, production rates, labor management, and operational budgeting
Experience leading operations for a commercial landscape company in the $10-$30 million revenue range
Physical Requirements
Ability to walk job sites and inspect field work in varying weather conditions
Ability to operate company equipment when necessary
Work Environment
Combination of field oversight and office-based operational planning
Outdoor exposure during inspections and client visits
Flexibility during peak seasons and snow events
Core Responsibilities
Operational Leadership:
Oversee all field production activities across Landscape, Grounds Maintenance, and Snow Operations
Overseeing, managing, and executing all snow operations throughout the season, including:
-
Contract preparation - Site planning and route optimization
- Resource planning and staffing
- Event execution and response coordination
- Equipment readiness and logistics
- Maintaining service quality and operational efficiency
Ensure work is executed safely, on schedule, within budget, and to company quality standards
Establish clear operational priorities and communicate expectations to leadership team
Monitor daily productivity metrics and adjust strategy as needed
Production & Financial Accountability
Own labor productivity performance and departmental efficiency
Monitor job cost performance and immediately address budget variances
Execute operational strategy to meet or exceed company revenue and margin goals
Identify opportunities to increase revenue and reduce operational waste
Leadership Development
Lead, mentor, and develop Production Managers and Fleet & Safety leadership
Conduct performance evaluations for direct reports
Hold field leadership accountable to SOPs, quality standards, and financial targets
Execute disciplinary processes when necessary
Fleet & Asset Oversight
Oversee preventative maintenance program execution
Ensure equipment readiness and minimal downtime
Confirm proper documentation in Azuga and related systems
Maintain operational coordination between field and shop
Maintain operational coordination between field and shop
Administer and enforce company safety program
Ensure regulatory compliance across field and fleet operations
Promote an accident-free culture
Customer & Market Oversight
Support resolution of escalated client concerns
Conduct site visits and customer walkthroughs when necessary
Maintain awareness of market conditions and competitor activity
Protect company reputation through operational excellence
Strategic & Cross-Functional Collaboration
Partner with Director of Internal Operations to align production performance with financial reporting and organizational systems
Contribute to annual planning and operational forecasting
Assist in development and implementation of company policies
Provide executive-level reporting to CEO
Performance Expectations
Meet or exceed company labor productivity goals
Maintain job cost performance within budget
Eliminate return visits due to workmanship
Maintain accident-free workplace
Achieve operational revenue and margin targets
Professional Standards
Demonstrate strong executive leadership and composure under pressure
Communicate clearly and decisively across departments
Exhibit accountability, integrity, and operational discipline
Maintain professional appearance and conduct
15-25% Performance-based Annual Bonus
90 Day Benefits:
Company vehicle
Health and Dental Benefits (50% Employee Contribution)
2 Weeks Paid Time Off
Paid Holidays
Simple IRA with 3% Matching at 1 year
15-25% Performance-based Annual Bonus
90 Day Benefits:
Company vehicle
Health and Dental Benefits (50% Employee Contribution)
2 Weeks Paid Time Off
Paid Holidays
Simple IRA with 3% Matching at 1 year
Compensation: $130,000.00 - $150,000.00 per year
Providing exceptional service since 2009. DLL delivers comprehensive commercial landscaping, grounds maintenance, total tree care services, and snow and ice management throughout Central Ohio.
OUR STORY
In 2009, Tyler Richardson started down the path of business ownership when he bought an old used pick-up truck, trailer, and a snow plow. It wasn’t long before that old pick up and snow plow couldn’t keep up with the demand of his new customer base. Tyler quickly learned that his quality of service and impeccable work ethic was attracting so much attention that he just couldn’t keep up with the demand. Ten years later, Distinctive Lawn and Landscape morphed into DLL Landscaping & Tree Service, carrying the same morals and mission Tyler started with only 10 years earlier. Most of DLL's new business is a result of our extremely satisfied clients referring us to their closest connections—proof that Tyler’s approach envisioned years ago is successful in creating satisfying, long lasting relationships.
Today, DLL is family-owned and locally operated in Columbus, Ohio. We are fully licensed, bonded, and insured to protect both our team and our clients. We are highly responsive and prepared to tackle any project at the industry’s most competitive prices which allows us to continue to thrive.
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