Customer Care Manager / Scheduling Coordinator
Ann Arbor
Customer Care Manager / Scheduling Coordinator
Full Time • Ann Arbor
Benefits:
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
On-site | Monday - Friday 8:30a-5:00p
On-Call Rotation: Required (additional compensation is provided)
Starting at $23.00/hour
Starting at $23.00/hour
BrightStar Care of Ann Arbor is seeking a detail-oriented, adaptable Customer Care Manager / Scheduling Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced office, enjoys problem-solving, and can confidently balance client care, staff scheduling, and daily office support.
Why Join Us?
- Starting pay of $23.00/hour
- Weekly pay with direct deposit
- Health, dental, and vision insurance
- 401(k) with match
- PTO
- Short-term/long-term disability
- Group life insurance
Key Responsibilities
- Serve as a main point of contact for client and customer care
- Assist with service for 4 territories, ability to be flexible with scheduling and travel between locations
- Coordinate staff schedules and care coverage
- Build strong relationships with clients, staff, and vendors
- Assist with new client intake and service inquiries
- Support recruitment, onboarding, and training of field staff
- Help monitor employee education and compliance
- Assist with office procedures, performance goals, and care quality support
- Participation in on-call rotation for after hours and weekend scheduling/emergency needs (this is compensated in addition to regular salary)
Qualifications
- High school diploma required
- 3–5 years of professional experience in a fast-paced environment
- Strong organizational and customer service skills
- Ability to work independently and manage multiple priorities
- Proficient with Microsoft Office and workplace technology
- Positive attitude and strong problem-solving skills
- Clear Background check including motor vehicle check and full coverage auto insurance
This position is on-site and not remote.
Apply today to join a team that values support, professionalism, and quality care.
Compensation: $23.00 per hour
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Joint Commission standards keep you and your clients safe
Continuing education supports career growth
Rewards and recognition programs
Flexible schedules including weekends & evenings
Variety of assignments to use your skills, in-home or facility-based
24/7 support and RN oversight