Retail Operations Manager
Rock Hill
Retail Operations Manager
Full Time • Rock Hill
Benefits:
- Competitive salary
- Employee discounts
- Flexible schedule
- 401(k)
- 401(k) matching
- Bonus based on performance
- Paid time off
Retail Operations Manager
Wild Birds Unlimited of Rock Hill & Indian Land, SC | Multi-Store Leadership
Job Type: Full-Time
Reports To: Franchise Owner
Position Overview
Wild Birds Unlimited of Rock Hill & Indian Land, SC is seeking an experienced, results-driven Retail Operations Manager to oversee the daily operations and long-term success of two retail locations. This leadership position is responsible for driving sales growth, developing high-performing teams, managing inventory and merchandising, implementing marketing initiatives, and ensuring operational excellence across both stores.
The ideal candidate is a strategic leader who enjoys coaching others, improving business performance, and creating exceptional customer experiences while fostering a positive, collaborative culture.
Core Values & Leadership Attributes
Our Operations Manager demonstrates:
- An owner-focused mindset, always acting in the best interest of the business
- Honesty and integrity in every situation
- Confidence and managerial courage to address difficult situations professionally
- Strategic and analytical thinking
- A solution-oriented approach to challenges
- A passion for delivering exceptional customer experiences
- Strong organizational and prioritization skills
- Collaborative leadership that builds trust and respect
- Accountability for results and continuous improvement
- Excellent project management and business acumen
- The ability to motivate, coach, and develop high-performing teams
Key Responsibilities
Strategic Leadership
- Partner with franchise owner to establish annual sales, labor, profitability, and operational goals.
- Drive store performance by monitoring key performance indicators and implementing action plans.
- Identify opportunities to improve profitability, efficiency, and customer satisfaction.
Store Operations
- Oversee the day-to-day operations of both retail locations.
- Provide weekly operational updates to ownership, including sales performance, staffing, marketing, and business initiatives.
- Attend the annual Wild Birds Unlimited Franchise Enterprise Leadership Conference and Trade Show.
- Monitor customer feedback through the Voice of the Customer program and coach teams to continuously improve the customer experience.
Team Leadership & Development
- Assist in hiring, training, and developing strong retail team members.
- Coach staff in providing an excellent customer experience through interactions & store presentation.
- Conduct annual performance evaluations and provide ongoing coaching and feedback.
- Foster a culture of accountability, teamwork, and exceptional customer service.
- Lead monthly staff meetings to communicate company goals, promotions, and performance expectations.
Merchandising & Inventory
- Train store teams on merchandising best practices and Wild Birds Unlimited brand standards.
- Ensure stores maintain attractive, seasonal, and customer-focused merchandise presentations.
- Review merchandising execution and provide coaching as needed.
Marketing & Community Engagement
- Execute marketing plans in partnership with franchise owner.
- Assist with community engagement initiatives.
Additional Responsibilities
- Support franchise owner with special projects and operational initiatives.
- Perform other duties as assigned to support the continued growth and success of the business.
Qualifications
Required
- 5+ years of retail management or multi-unit leadership experience.
- Demonstrated success leading and developing high-performing teams.
- Excellent communication, organizational, and problem-solving abilities.
- Experience interpreting business metrics and using data to drive decisions.
- Proficiency with Microsoft Office or Google Workspace; experience with retail POS or inventory management systems preferred.
- Valid driver's license and the ability to travel regularly between store locations.
Preferred
- Multi-store retail management experience.
- Experience in specialty retail or franchise operations.
- Familiarity with inventory management software such as ERPLY.
- Passion for birds, nature, gardening, conservation, or outdoor living.
Salary $45-55k/year
Benefits
- Two weeks PTO.
- 401k.
- Medical insurance stipend.
Why Join Wild Birds Unlimited?
Wild Birds Unlimited is more than a retail store—we inspire people to connect with nature and enjoy backyard bird feeding. As Operations Manager, you'll play a key leadership role in growing two successful stores, developing outstanding teams, and making a meaningful impact in the communities we serve.
If you're a collaborative leader who thrives on developing people, improving operations, and driving business results, we'd love to hear from you.
Apply today by submitting your resume and a brief cover letter highlighting your leadership experience and why you're interested in joining our team.
Compensation: $45,000.00 - $55,000.00 per year
We bring joy into our customers' lives by sharing our passion for birds and knowledge about the hobby of backyard bird feeding. We bring people and nature together and we do it with excellence.
Mission, Vision and Values
Wild Birds Unlimited Mission
“We Bring People and Nature Together, and We Do It with Excellence.”
Wild Birds Unlimited Vision
We Bring Joy into our Customers’ Lives…by sharing our passion for birds and knowledge about the hobby of backyard bird feeding.
We will “Save the Song Birds” by inspiring our customers and communities into action.
Wild Birds Unlimited Values
• We Believe in Being Honest, Ethical and Respectful with Everyone.
• We Embrace Diversity in our Community.
• We Guarantee our Products are of the Highest Quality, are Truly Effective and an Excellent Value.
• We Support Sustainably-produced Products whenever possible.
• We Support Local and National Bird and Wildlife Habitat Conservation Organizations and Educational Programs.
Each Wild Birds Unlimited franchise location is privately owned and operated by Wild Birds Unlimited franchisees. The Wild Birds Unlimited franchise owner(s) are the employers at each store, and the franchise owner(s) set their own wage and benefit programs, which vary by location. Wild Birds Unlimited, Inc. is not an employer or joint employer of any Store Manager, Assistant Manager, or other staff member of a Wild Birds Unlimited Store Owner.
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Flexible Scheduling
No Late Nights or Extended Holiday Hours
Thorough Training Program and Resources
Employee Discount
Community Partnerships
Nature-focused