Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Job Title: IT Support Specialist / Workstation Administrator

Company Name: Norbeck Technologies
Location: Fort Riley, KS (100% On-Site at Client Facility)
Job Type: Full-Time
Shift: Day Shift (Monday – Friday)
Clearance Level: Active Secret Clearance (Required)
Certification: Active CompTIA Security+ CE (DoD 8570.01-M / 8140 IAT Level II) (Required)

About Norbeck Technologies

Norbeck Technologies provides high-quality IT infrastructure support, cybersecurity, and administrative solutions to DoD and Federal Government agencies. We are seeking a reliable, customer-focused IT Support Specialist / Workstation Administrator to support the Army Transition Assistance Program (TAP) at Fort Riley, Kansas.

Job Summary

In this role, you will provide Tier 1 and Tier 2 IT support, manage workstation configurations, maintain Active Directory accounts, and resolve hardware and software issues to keep TAP operations and transition counseling computer labs running smoothly.

Key Responsibilities

Desktop & Hardware Support: Provision, configure, troubleshoot, and maintain desktop PCs, thin clients, laptops, high-volume laser printers, and peripherals across the TAP facility at Fort Riley.
User & System Administration: Manage user accounts, permissions, and security groups within Active Directory; assist staff and transitioning service members with CAC/PKI access and software issues.
Operating System & Software Maintenance: Install, patch, and support Microsoft Windows Enterprise OS build standards, including Army Gold Master (AGM) configurations and DoD Secure Host Baseline (SHB).
Network & Connectivity Troubleshooting: Diagnose local network connectivity, IP addressing, switch patch connections, and peripheral device interfaces.
Ticketing & SLA Tracking: Log, update, and resolve service requests and technical incidents in a timely manner within the government ticketing system.
Security & Compliance: Ensure all workstations comply with DoD cybersecurity guidelines, Army NetOps standards, and IAT Level II baseline requirements.

Required Qualifications

Clearance: Must hold an Active DoD Secret Security Clearance at time of application.
Certification: Active CompTIA Security+ CE (or equivalent DoD 8570.01-M / 8140 IAT Level II baseline certification).
Experience: Minimum 2–4 years of desktop support, workstation administration, or helpdesk experience.
Technical Skills:
- Microsoft Windows 10/11 Enterprise OS administration.
- Active Directory user/computer account management.
- Hardware diagnostic skills (desktops, printers, multi-function devices, scanners).
- Basic networking concepts (TCP/IP, DNS, DHCP).
Soft Skills: Excellent customer service, strong written and verbal communication, and ability to work independently on-site.

Preferred Qualifications

Prior experience supporting IT operations on a U.S. Army installation (preferably Fort Riley) or DoD enterprise environment.
Familiarity with Army Gold Master (AGM) workstation builds and Army NetOps standards.

Compensation & Benefits

Competitive salary based on experience
Comprehensive Medical, Dental, and Vision coverage
Paid Time Off (PTO) and paid Federal Holidays
401(k) Retirement Plan

How to Apply

Interested candidates holding an Active Secret Clearance and CompTIA Security+ CE certification should submit their updated resume directly through Indeed or via Norbeck Technologies' career portal.

Compensation: $29.00 - $33.00 per hour

Who We Are

Our mission is to measurably improve customer productivity and performance through the delivery of innovative, yet practical, technology and business process solutions. We do this through the application of industry best practices and continuous engagement with our customer. Meet some of our customers:

Export Import Bank of the United States (EXIM)
Joint Base Andrews
Naval Facilities Engineering Command (NAVFAC)
Naval Supply Systems Command (NAVSUP)

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Can you walk us through your process for troubleshooting a workstation that is failing to boot or experiencing persistent operating system errors? In your answer, please touch on your experience with Microsoft Windows Enterprise environments, image deployment, and peripheral setup (such as high-volume laser printers or CAC readers).*

As an IAT Level II certified specialist holding Security+ CE, how do you apply security baseline practices when managing user accounts, permissions, and workstation patching in Active Directory? Describe a time you had to resolve a security or access issue for a end user without compromising compliance.*

The TAP facility at Fort Riley directly serves active-duty Soldiers transitioning to civilian life, often in fast-paced computer lab settings. How do you prioritize and communicate technical issues when multiple users or classroom systems go down simultaneously?*

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Norbeck Technologies Inc

IT Support Specialist Workstation Administrator

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