Cloud Operations and Customer Support Engineer, Jr.

Location: Springfield, VA or St. Louis, MO

Position Summary

As part of the Continuous Operations Release Environment (CORE) team, the Junior Cloud Operations and Customer Support Engineer delivers reliable, cost-effective AWS cloud solutions to enterprise clients. This role balances hands-on infrastructure maintenance and real-time application monitoring with high-touch technical customer support in a fast-paced environment.

Key Responsibilities

Cloud Infrastructure Maintenance: Proactively monitor, maintain, and optimize AWS cloud environments to ensure high availability, performance, and scalability.
Technical Customer Support: Provide tier-level technical support, troubleshoot customer issues, and deliver responsive service for cloud users.
Application & System Monitoring: Track application performance and supporting infrastructure metrics to rapidly identify, report, and resolve availability or scaling bottlenecks.
Cross-Functional Collaboration: Partner with engineering, DevOps, and delivery teams to assist clients with enterprise application consumption in the cloud.

Required Qualifications

Citizenship: U.S. Citizenship required.
Experience: 2+ years of IT experience centered on AWS cloud operations, Linux administration, and technical support.
Education: Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
Cloud & Linux: Hands-on proficiency with AWS services and enterprise Linux distributions (RedHat, CentOS).
DevOps & Agile: Familiarity with Agile/Scrum workflows and CI/CD tools (GitLab CI, Nexus).
Troubleshooting & Communication: Strong analytical problem-solving skills with the ability to communicate complex technical details to clients and team members clearly.

Compensation: $105,000.00 - $140,000.00 per year

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