Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

E-Commerce & Sales Coordinator

Bilingual English/Mandarin or English/Spanish Preferred

Location: Ontario, CA (Onsite)
Schedule: Monday-Friday
Compensation: $23.00-$26.00 per hour (based on experience and qualifications)
Benefits: Medical, Dental, Vision, PTO, 401(k) and Performance Bonus Opportunities

Travel: Approximately 10-15%, domestic and occasional international travel

Grow Your Career with PetPals

Do you enjoy working with customers, online marketplaces, sales operations, and growing brands?

PetPals Group Inc. is seeking an organized, proactive, and detail-oriented E-Commerce & Sales Coordinator to support our growing business across e-commerce platforms, wholesale customers, retail accounts, and international sales channels.

This role offers hands-on experience in e-commerce management, customer relationship development, account coordination, product launches, trade shows, and business operations. It is an excellent opportunity for someone who wants to build a long-term career with a growing company in the pet products industry.

Why Join PetPals?

Growing and innovative company in the pet products industry
Work with major e-commerce and retail channels
Exposure to domestic and international business operations
Career growth and advancement opportunities
Performance-based bonus opportunities
Collaborative and supportive team environment
Opportunity to work directly with leadership and contribute to company growth
Comprehensive benefits package

What You'll Do

E-Commerce Operations

Create, maintain, and optimize product listings across Amazon, Walmart Marketplace, Shopify, retailer portals, and B2B platforms.
Update product descriptions, pricing, specifications, images, and keywords.
Support new product launches and catalog management.
Monitor listing performance and marketplace compliance.
Ensure online merchandising and branding standards are maintained.

Customer Accounts & Sales Support

Support wholesale, retail, distributor, and direct-import customer accounts.
Build strong customer relationships through professional communication and timely follow-up.
Respond to inquiries regarding products, pricing, inventory, and order status.
Prepare quotations, presentations, and sales materials.
Support account growth initiatives and promotional programs.

Order & Inventory Coordination

Process customer orders and maintain accurate records.
Coordinate with warehouse, logistics, accounting, suppliers, and overseas teams.
Monitor shipping status and inventory availability.
Resolve order, inventory, and customer service issues.
Process returns, claims, and related documentation.

Reporting & Business Support

Prepare sales reports and business analyses.
Monitor competitor activities and market trends.
Support business development projects.
Assist with trade shows, customer events, and special projects.

What Success Looks Like

Within your first 6 months, you will:

Successfully manage assigned customer accounts
Maintain accurate and optimized online product listings
Build strong relationships with customers and internal teams
Support product launches and business growth initiatives
Contribute to increased customer satisfaction and sales performance

Qualifications

Required

2+ years of experience in e-commerce, sales support, account coordination, customer service, or related business functions
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Proficiency with Microsoft Excel, Outlook, PowerPoint, and Word
Ability to work independently and collaboratively
Strong attention to detail and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Willingness to travel approximately 10-15%

Preferred

Bachelor's degree in Business, Marketing, Communications, or related field
Bilingual English/Mandarin or English/Spanish
Experience with Shopify, Amazon Seller Central, Walmart Marketplace, ERP, CRM, or OMS systems
Experience with Canva, Photoshop, or content creation tools
Experience utilizing AI tools such as ChatGPT, Microsoft Copilot, Gemini, or Claude
Experience in consumer products, retail, or wholesale distribution
Experience or knowledge of pet products, pet supplies, pet retail, or the pet industry is a plus
Passion for pets and an understanding of the needs of pet owners is highly valued

About PetPals Group Inc.

PetPals Group Inc. develops and distributes innovative products that improve the lives of pets and their owners worldwide. We are committed to innovation, quality, and building strong partnerships with customers, suppliers, and retailers across the globe.

Compensation: $23.00 - $26.00 per hour

Our Story

PetPals® has been a family-run business composed of generations of devoted feline enthusiasts for over 20 years. We believe in producing quality eco-conscious and long-lasting cat furniture that caters to the needs of cats while also elevating the aesthetic of your living space.

Our team is fueled by a shared passion for ensuring that our furry friends have a cozy sanctuary that seamlessly complements both owner's and pet's unique purr-sonality.

Our Mission

Designing and crafting high-quality innovative cat furniture from sustainable materials, we aim to enhance the well-being of pets and the aesthetic of their homes.

For Every Meow Matters

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E-Commerce & Sales Coordinator - Bilingual Preferred

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