Office Manager – Galleria
We are an established and growing dental practice seeking an energetic, well-spoken, and motivated Office Manager to support our expanding team. This role plays a key part in creating a smooth and welcoming patient experience while ensuring day-to-day operations run efficiently. We’re looking for someone who brings professionalism, strong communication skills, and a proactive approach to overseeing front-office responsibilities.
What You’ll Do
- Manage incoming calls, patient inquiries, and appointment scheduling.
- Verify insurance benefits ahead of patient appointments and maintain accurate records.
- Confirm appointments and review estimated out-of-pocket costs with patients; provide basic insurance guidance when needed.
- Review treatment plans with patients, discuss financial estimates, and ensure all documentation is signed and scanned.
- Submit pre-authorizations prior to treatment when required.
- Review daily charges to ensure accuracy between treatment plans, clinical notes, and services rendered.
- Prepare, review, and submit insurance claims promptly and correctly.
- Reconcile EOBs and insurance payments; confirm allowable amounts and post payments and write-offs accurately.
- Follow up on unpaid claims, insurance denials, and outstanding balances in a timely manner.
- Support daily front-office operations, including check-in, check-out, and coordinating with clinical teams.
What We’re Looking For
- Minimum 3 years of experience in a general dentistry office.
- Strong understanding of dental insurance, billing, and claims processes.
- Experience with Dentrix, Eaglesoft, Open Dental, or similar dental software.
- Excellent communication skills and a team-driven mindset.
- Ability to multitask and stay organized in a busy, patient-focused environment.
- Bilingual (English/Spanish) abilities are a plus.
Why Join Us
Friendly Dental Group is known for delivering quality patient care in a supportive, team-oriented setting. We value reliability, partnership, and a strong service mindset. If you’re looking for a practice where you can grow and contribute to a positive patient experience, we’d love to connect.
Careers at Friendly Dental Group
Friendly Dental Group is a dentist-owned dental practice group serving the Greater Charlotte area withover 30 office locations. For nearly two decades, we’ve built our reputation on providing consistent, high-quality dental care while creating stable, professional careers for the teams who support our practices every day.
We believe in doing things the right way—clear expectations, strong leadership, and respect for our people and our patients.
Why Work at Friendly Dental Group
We offer long-term career opportunities in a growing organization that values structure, accountability, and teamwork.
Team members can expect:
- A stable, established dental practice group with local leadership
- Multiple locations across the Greater Charlotte area, offering flexibility and growth opportunities
- Clear job responsibilities and performance expectations
- Competitive compensation based on role and experience
- Supportive management and well-defined operational processes
Many of our employees grow within the organization by taking on expanded responsibilities or moving into leadership roles as new offices open and teams grow.
Our Work Environment
Friendly Dental Group practices operate in a professional, patient-focused clinical environment. We emphasize:
- Team collaboration and communication
- Operational consistency across all locations
- Compliance with dental, healthcare, and workplace regulations
- Respect for patients, coworkers, and clinical standards
We’re looking for individuals who value reliability, professionalism, and contributing to a well-run practice.
Career Opportunities
We regularly hire for positions across our offices, including:
- General Dentists and Specialty Providers
- Dental Hygienists
- Dental Assistants (DA1, DA2, EDDA)
- Front Office and Patient Care Coordinators
- Office Managers and Regional Leadership
- Corporate and Administrative Support Roles
Each position includes a detailed job description outlining responsibilities, qualifications, and expectations.
What We Look For
Successful candidates at Friendly Dental Group typically demonstrate:
- Relevant education, licensure, or experience for the role
- Strong communication and interpersonal skills
- Dependability and attention to detail
- Ability to work effectively in a team-based clinical environment
- Willingness to follow established policies, procedures, and compliance standards
We value experience—but we place equal importance on attitude, work ethic, and professionalism.
Equal Opportunity Employer
Friendly Dental Group is an Equal Opportunity Employer. We are committed to maintaining a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
Join the Friendly Dental Group Team
If you’re looking for a professional dental organization with multiple locations, established systems, and opportunities for long-term growth, Friendly Dental Group offers a place to build a career—not just find a job.
