Level 2 Network Support Technician
Hybrid - US
Level 2 Network Support Technician
Full Time • Hybrid - US
Benefits:
- 401(k) matching
- Dental insurance
- Vision insurance
- Employee discounts
- Health insurance
- Paid time off
Network Support Technician Level II
Image Tech | Wixom, MI | Full-Time |
We’re hiring an experienced Level 2 Network Support Technician to handle escalated desktop issues and manage multi-vendor network environments. If you’re self-motivated, take ownership of your work, and enjoy solving tough technical problems, we’d like to hear from you.
What You’ll Do
- Act as the top escalation point for desktop and end-user support (a major part of this role)
- Configure and troubleshoot routers, switches, and firewalls from multiple brands (Cisco, Meraki, Ubiquiti, Fortinet, SonicWall, etc.)
- Resolve complex network issues, including VLANs, VPNs, routing, DNS/DHCP
- Manage your ticket queue and projects to completion on time
- Apply security best practices and help keep users and systems protected
What You Need
- [5+] years of IT support experience, including Level 2/3 work
- Advanced networking skills across multiple hardware vendors
- Strong Windows, Active Directory, and Microsoft 365 experience
- Ability to work independently and manage time well
Nice to Have
- Kaseya VSA or N-able N-Central experience
- Cybersecurity knowledge (strong plus)
- Network+, Security+, CCNA, or similar certifications
- MSP experience
Benefits
- Health, dental, and vision insurance
- Paid time off
- 401(k) with match
- Paid certifications and training
- Company Provided Laptop and Cell Phone or Reimbursement
- Car/Mileage Reimbursement
Apply today with your resume. Image Tech is an equal opportunity employer.
Flexible work from home options available.
Compensation: $52,000.00 - $80,000.00 per year
About Us
Image Technology has been providing expert level solutions for business technology since 2000; helping organizations increase productivity and profitability by making IT a streamlined part of operations. Our mission is that we don’t tell you, but we show you how we can deliver the latest technology consulting, services, maintenance, and support as a cost-effective IT solution to maximize our clients’ potential.
(if you already have a resume on Indeed)