End-User Support - Onsite
PA- Shivani
End-User Support - Onsite
Full Time • PA- Shivani
Job Summary – NOC Communications Specialist (3rd Shift) – Commonwealth of PA
- Position: Network Operations Center (NOC) Communications Specialist – 3rd Shift (End-user Support)
- Location: Onsite, 1 Technology Park, Harrisburg, PA 171101 (Local candidates only)
- Schedule: Full-time, 37.5 hours/week, Saturday–Wednesday, 12:00am–8:30am (1-hour unpaid lunch)
- Duration: Through 12/31/2026 (Possible extension)
- Pay Rate: $24/hr W2
Key Responsibilities:
- Provide first-line, after-hours and weekend Level 1 technical support for network issues to Commonwealth employees and business partners.
- Answer inbound calls regarding network issues from employees, vendors, and service providers.
- Create and escalate ServiceNow trouble tickets to engineers, Tier 2 staff, and third-party providers for prompt resolution.
- Collaborate with NOC Tier 2 engineers, Commonwealth staff, contracted personnel, and third-party providers as required.
- Utilize network monitoring tools (e.g., Solar Winds, Squared Up) to monitor remote site networks and hardware status.
- Research and update reference materials and diagnostic aids to support issue resolution.
- Follow IT Service Desk and Network Operator Knowledgebase procedures; recommend process improvements.
- Promptly escalate high-priority and unresolved issues.
- Maintain strong customer service focus while managing and prioritizing workload independently.
Required Attributes:
- Technical aptitude with a focus on customer service.
- Ability to work independently and multitask in a fast-paced, 24/7 support environment.
- Strong communication and collaboration skills.
- Willingness to work overnight and weekend shifts onsite.
- Position: Network Operations Center (NOC) Communications Specialist – 3rd Shift (End-user Support)
- Location: Onsite, 1 Technology Park, Harrisburg, PA 171101 (Local candidates only)
- Schedule: Full-time, 37.5 hours/week, Saturday–Wednesday, 12:00am–8:30am (1-hour unpaid lunch)
- Duration: Through 12/31/2026 (Possible extension)
- Pay Rate: $24/hr W2
Key Responsibilities:
- Provide first-line, after-hours and weekend Level 1 technical support for network issues to Commonwealth employees and business partners.
- Answer inbound calls regarding network issues from employees, vendors, and service providers.
- Create and escalate ServiceNow trouble tickets to engineers, Tier 2 staff, and third-party providers for prompt resolution.
- Collaborate with NOC Tier 2 engineers, Commonwealth staff, contracted personnel, and third-party providers as required.
- Utilize network monitoring tools (e.g., Solar Winds, Squared Up) to monitor remote site networks and hardware status.
- Research and update reference materials and diagnostic aids to support issue resolution.
- Follow IT Service Desk and Network Operator Knowledgebase procedures; recommend process improvements.
- Promptly escalate high-priority and unresolved issues.
- Maintain strong customer service focus while managing and prioritizing workload independently.
Required Attributes:
- Technical aptitude with a focus on customer service.
- Ability to work independently and multitask in a fast-paced, 24/7 support environment.
- Strong communication and collaboration skills.
- Willingness to work overnight and weekend shifts onsite.
Compensation: $24.00 per hour
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.