Atlantic Allcare Inc
Office Operations Managers - Home Health Care Office
Full Time • Deerfield Beach
Benefits:
- Competitive salary
- Opportunity for advancement
- Paid time off
We invite you to help us make a meaningful difference in the lives of our patients and their families.
Key responsibilities include:
- Managing various areas of operations such customer experience, client intakes, caregiver scheduling, and office management.
- Coordinating and matching caregivers to client needs, ensuring timely staffing of new cases, and maintaining awareness of caregiver availability.
- Serving as main contact for client insurance verification and service coverage.
- Recording staff information such as personnel data, shift worked, pay rate, etc.
- Serving as the primary point of contact for clients, caregivers, and prospective clients, handling inquiries, and ensuring high standards of customer service and communication.
- Maintaining accurate and up-to-date records for both clients and caregivers, including compliance with training and documentation requirements.
- Participating in the recruitment, onboarding and orientation of new caregivers, tracking compliance with training, and assisting with performance appraisals.
- Ensuring compliance with HIPAA, AHCA, and state/federal home health regulations.
- Managing office supplies, payroll data, staff meetings, and general office administration.
- Occasionally participating in after-hours on-call duties to address urgent scheduling or client issues.
- Supporting marketing, client acquisition efforts, and community outreach events as needed.
Key Qualifications
- Excellent customer experience skills
- Home Health or Home Care management experience strongly preferred
- Experience with longterm care insurance companies and client intake
- Bachelor’s degree (preferred, not required). Associate’s degree with relevant experience.
- At least 2 years of related office management experience in a healthcare setting, preferably in home health or home care, or medical office.
- Strong organizational, communication, and leadership skills.
- Proficiency with office software, scheduling systems, and electronic record management.
- Familiarity with state and federal home health regulations.
Compensation Details
- Annual Salary: Competitive compensation offered depending on work schedule, and experience.
- Benefits: Benefits include paid time off, paid Holidays, referral bonuses, performance-based bonus, and opportunities for advancement.
Compensation: $55,000.00 - $65,000.00 per year
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