Remote Scheduling & Administrative Coordinator - Home Care
Fully Remote - US
Remote Scheduling & Administrative Coordinator - Home Care
Full Time • Fully Remote - US
Benefits:
- Competitive salary
- Paid time off
Company: ameriCARE Birmingham
Location: Birmingham, AL (Remote – Local Candidates Only)
Job Type: Full-Time, Salaried Nonexempt
Schedule: Monday–Friday, 8:00 AM–5:00 PM Central Time, with a one-hour unpaid lunch break
Compensation: $42,000–$47,000 annually, based on experience, plus applicable overtime
Location: Birmingham, AL (Remote – Local Candidates Only)
Job Type: Full-Time, Salaried Nonexempt
Schedule: Monday–Friday, 8:00 AM–5:00 PM Central Time, with a one-hour unpaid lunch break
Compensation: $42,000–$47,000 annually, based on experience, plus applicable overtime
About Us
ameriCARE Birmingham is a locally owned and operated home care company dedicated to helping seniors and individuals maintain their independence and quality of life at home. We are growing and looking for a dependable, organized, and compassionate professional to join our team!
About the Position
We are seeking a Remote Scheduling & Administrative Coordinator to manage daily caregiver scheduling, answer incoming calls, and assist with administrative responsibilities.
This position requires someone who can think independently, communicate clearly, and confidently handle unexpected scheduling challenges. Scheduling and phone coverage are the primary responsibilities. During less busy periods, this individual will also support caregiver recruitment by conducting initial phone interviews and coordinating in-person interviews with management.
The ideal candidate is proactive, detail-oriented, and comfortable balancing multiple priorities while providing excellent customer service.
Key Responsibilities
Scheduling & Communication – Primary Responsibilities
- Answer incoming calls promptly, professionally, and compassionately.
- Manage caregiver schedules, shift changes, cancellations, and confirmations.
- Respond to last-minute caregiver call-outs and actively coordinate replacement coverage.
- Communicate with clients, families, caregivers, and management regarding scheduling needs.
- Maintain accurate scheduling records and document communications.
- Recognize urgent situations and escalate concerns appropriately.
- Proactively monitor schedules to identify and resolve potential staffing issues.
Recruiting & Administrative Support – Secondary Responsibilities
- Conduct initial phone interviews with caregiver applicants during periods of lower scheduling activity.
- Screen applicants for qualifications, experience, availability, and suitability for the position.
- Coordinate and schedule qualified candidates for in-person interviews with management.
- Maintain accurate applicant records and communicate interview details and follow-up information.
- Assist with additional administrative projects and tasks as assigned.
Qualifications
- High school diploma or GED required; college education or other postsecondary education strongly preferred.
- Proficiency in Microsoft Word, Microsoft Excel, and Microsoft Outlook required.
- Previous scheduling, administrative, or customer service experience required.
- Home care, healthcare scheduling, or staffing experience strongly preferred.
- Experience conducting phone interviews or screening job applicants is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to manage competing priorities.
- Comfortable working independently in a fast-paced environment.
- Proficiency with computers and the ability to learn new software.
- Must reside in the Birmingham metropolitan area and be available for occasional in-person training or meetings.
- Reliable internet connection and a quiet, professional workspace.
What We're Looking For
Our ideal candidate is dependable, proactive, organized, and compassionate. We need someone who takes ownership of problems, follows through on responsibilities, and understands that reliable scheduling directly affects the well-being of the clients and families we serve.
The right person will be comfortable handling unexpected situations, communicating with a variety of personalities, and shifting between scheduling, phone calls, and administrative tasks as needed.
Why Join ameriCARE Birmingham?
You'll be part of a growing, locally owned company where your contributions truly matter. You'll work closely with our leadership team and help ensure our caregivers and clients receive the support they deserve.
If you're a strong communicator, enjoy solving problems, and take pride in keeping things running smoothly, we'd love to hear from you!
This is a remote position.
Compensation: $43,000.00 per year
At ameriCARE, we believe our caregivers are the heart of everything we do. That's why we invest in your success, prioritize your well-being, and foster a supportive environment where you can thrive. Because when caregivers feel valued, they can provide the compassionate, high-quality care every client deserves.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to ameriCARE.
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Career Advancement Opportunities
Competitive Compensation
Supportive Team Environment
Recognition and Incentive Programs
Training and Professional Development
Rewarding, Meaningful Work