Pickleball Club Operations & Member Services Associate

• Welcome members and guests and create a friendly, professional atmosphere.
• Manage player check-ins, court reservations, cancellations, and scheduling inquiries.
• Answer phone calls and respond promptly to member questions.
• Resolve customer concerns professionally while consistently applying club policies.
• Build positive relationships with members and encourage continued engagement.
  
  

• Explain membership options, benefits, pricing, and club programs to prospective members.
• Proactively identify opportunities to promote memberships, clinics, leagues, tournaments, and events.
• Assist prospective members with registration and membership enrollment.
• Encourage members and guests to participate in club activities.
  
  

• Independently manage front desk operations during assigned shifts.
• Multitask effectively during busy periods, balancing check-ins, calls, reservations, and customer needs.
• Monitor court schedules, coordinate player activities, and help sessions start on time.
• Consistently enforce club policies, including reservations, cancellations, attendance, and facility rules.
• Handle routine operational issues independently and escalate complex matters appropriately.
• Maintain an organized, clean, and welcoming front desk and club environment.
  
  

• Basic knowledge of pickleball, including rules, scoring, and common playing formats.
• Previous customer-facing experience in customer service, hospitality, retail, fitness, or recreation.
• Strong communication and interpersonal skills.
• Proven ability to multitask and prioritize competing responsibilities.
• Comfortable promoting memberships, explaining pricing, and recommending club programs.
• Confidence handling customer complaints and enforcing policies professionally.
• Ability to work independently, exercise sound judgment, and take initiative.
• Comfortable using computers, reservation software, and point-of-sale systems.
• Dependable, punctual, organized, and professional.
  
  

• Experience playing pickleball or working in a sports or recreational facility.
• Experience with membership sales, customer retention, or upselling services.
• Familiarity with court scheduling, reservation systems, or club management software.
• Experience independently managing a customer-facing operation.
  
  

• Customer-focused: Enjoys helping people and creating positive experiences.
• Organized and adaptable: Can confidently manage several tasks at once.
• Proactive: Identifies problems and takes initiative without constant supervision.
• Confident and professional: Can explain and enforce policies while maintaining positive member relationships.
• Sales-minded: Comfortable introducing memberships and encouraging participation in club programs.
• Passionate about pickleball: Understands the game and enjoys being part of an active sports community.